Free player help
If an online casino is holding your money, we will help you get it moving. There is no charge, no account to create, and you do not need to have signed up through any link on this site.
What we can actually help with
Verification stuck
Documents rejected without explanation, ID sitting "under review" for weeks, or a source-of-funds request you do not know how to answer.
Withdrawal not moving
A cashout parked on pending, an e-Transfer that never arrives, or a fresh check that appears only once you try to take money out.
Account locked
Balance frozen, account closed with no reason given, or access removed in the middle of a withdrawal.
Bonus dispute
Free spins that never credited, wagering you cannot clear, or a win voided by a clause buried in the terms.
Deposit problems
A payment debited but not credited, a failed top-up, or deposit limits you never set.
Responsible gambling
Getting a deposit limit, cool-off or self-exclusion applied properly, and making the operator honour it.
What to send us
The more of this you have, the faster it moves. Send what you can, incomplete is fine.
- The casino's name and the email address on your account.
- Dates: when you deposited, when you requested the withdrawal, when the problem started.
- Screenshots of the balance, the withdrawal request and any error message.
- The full support correspondence, including ticket numbers.
- The bonus you accepted, if a bonus is involved.
Never send us passwords, full card numbers, or your banking login. No one needs them to help you, and any service that asks for them is not helping you.
What happens next
We read the case and tell you plainly whether the operator is in the wrong or whether a term you accepted covers what happened. Both answers are useful. If you are in the right, we set out the escalation path: the operator's formal complaints process first, then the licensing authority named in its footer, and where relevant an independent dispute service. If you are not, we say so rather than raise your hopes.
We are not a regulator and we cannot force an operator to pay. What we can do is make sure your complaint reaches the desk that can act on it, phrased in the terms that desk responds to.
Get in touch
Email [email protected] with the details above. We answer every message.
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